:root {
  --bg: #f6f4f2; --surface: #ffffff; --surface-2: #faf8f7; --border: #e7e2de; --text: #22201f; --muted: #6f6964;
  --accent: #b4536b; --accent-soft: #f6e8ec; --ok: #2f8a57; --ok-soft: #e5f3ea; --warn: #b7791f; --warn-soft: #fbf1df;
  --bad: #c0392b; --bad-soft: #fbe7e4; --info: #3b6ea8; --info-soft: #e7eef8; --shadow: 0 1px 2px rgba(0,0,0,.04), 0 4px 16px rgba(0,0,0,.05);
  --radius: 10px; --chat-w: 400px;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    --bg: #161514; --surface: #1f1d1c; --surface-2: #252322; --border: #34302e; --text: #eeeae7; --muted: #a39d98;
    --accent: #d77b92; --accent-soft: #3a252b; --ok: #5cbf86; --ok-soft: #1c3326; --warn: #e0a64a; --warn-soft: #3a2f1c;
    --bad: #ec7a6c; --bad-soft: #3d2320; --info: #7fa8d8; --info-soft: #1f2a38; --shadow: 0 1px 2px rgba(0,0,0,.3);
    color-scheme: dark;
  }
}
* { box-sizing: border-box; }
html, body { height: 100%; margin: 0; }
body { background: var(--bg); color: var(--text); font: 14px/1.45 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; }
button, input, select, textarea { font: inherit; color: inherit; }
a { color: var(--accent); }
#app { height: 100%; }

/* каркас */
.shell { display: grid; grid-template-rows: 52px 1fr; height: 100dvh; }
.top { display: flex; align-items: center; gap: 12px; padding: 0 14px; background: var(--surface); border-bottom: 1px solid var(--border); min-width: 0; }
.logo { display: flex; align-items: center; gap: 8px; font-weight: 700; white-space: nowrap; }
.logo i { width: 26px; height: 26px; border-radius: 7px; background: var(--accent); color: #fff; display: grid; place-items: center; font-style: normal; font-size: 14px; }
.demo-tag { font-size: 12px; color: var(--muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; min-width: 0; }
.top .sp { flex: 1; }
.who { display: flex; align-items: center; gap: 8px; border: 1px solid var(--border); background: var(--surface-2); border-radius: 999px; padding: 4px 12px 4px 6px; cursor: pointer; white-space: nowrap; }
.who .av { width: 26px; height: 26px; border-radius: 50%; background: var(--accent-soft); display: grid; place-items: center; }
.who small { color: var(--muted); }
.body { display: grid; grid-template-columns: 216px minmax(0, 1fr) var(--chat-w); min-height: 0; }
.nav { border-right: 1px solid var(--border); background: var(--surface); overflow-y: auto; padding: 10px 8px; }
.nav h4 { margin: 14px 8px 6px; font-size: 11px; text-transform: uppercase; letter-spacing: .04em; color: var(--muted); }
.nav button { display: flex; width: 100%; align-items: center; gap: 8px; border: 0; background: none; padding: 7px 10px; border-radius: 8px; cursor: pointer; text-align: left; }
.nav button:hover { background: var(--surface-2); }
.nav button.on { background: var(--accent-soft); color: var(--accent); font-weight: 600; }
.nav .badge { margin-left: auto; background: var(--accent); color: #fff; border-radius: 999px; font-size: 11px; padding: 0 7px; }
.nav details summary { list-style: none; cursor: pointer; padding: 6px 10px; border-radius: 8px; }
.nav details summary::-webkit-details-marker { display: none; }
.nav details summary:hover { background: var(--surface-2); }
.nav details button { padding-left: 26px; font-size: 13px; }
.main { position: relative; overflow: hidden; min-width: 0; display: flex; flex-direction: column; }
.panel { overflow-y: auto; padding: 18px 22px 40px; flex: 1; }
.panel { container-type: inline-size; }
.card.tbl-wrap { overflow-x: auto; }
/* вузька панель (між меню і чатом) - таблиці карточками, як на телефоні */
@container (max-width: 720px) { .panel .tbl-wrap .tbl { display: none; } .panel .tbl-wrap .rows-m { display: block; } }
.chat { border-left: 1px solid var(--border); background: var(--surface); display: flex; flex-direction: column; min-height: 0; position: relative; }
.resize { position: absolute; left: -4px; top: 0; bottom: 0; width: 8px; cursor: col-resize; z-index: 3; }

/* панель */
.ph { display: flex; align-items: flex-start; gap: 12px; flex-wrap: wrap; margin-bottom: 10px; }
.ph h1 { font-size: 21px; margin: 0; }
.ph .sub { color: var(--muted); font-size: 13px; }
.ph .acts { margin-left: auto; display: flex; gap: 8px; flex-wrap: wrap; }
.hint { background: var(--info-soft); color: var(--text); border-radius: 8px; padding: 8px 12px; font-size: 13px; margin: 0 0 14px; }
.chips { display: flex; gap: 6px; flex-wrap: wrap; margin: 0 0 12px; }
.chip { border: 1px solid var(--border); background: var(--surface); border-radius: 999px; padding: 4px 11px; cursor: pointer; font-size: 13px; }
.chip.on { background: var(--text); color: var(--surface); border-color: var(--text); }
.kpis { display: grid; grid-template-columns: repeat(auto-fill, minmax(165px, 1fr)); gap: 10px; margin-bottom: 16px; }
.kpi { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 11px 13px; box-shadow: var(--shadow); }
.kpi .l { color: var(--muted); font-size: 12px; }
.kpi .v { font-size: 22px; font-weight: 700; margin-top: 2px; }
.kpi .h { color: var(--muted); font-size: 12px; }
.kpi.bad .v { color: var(--bad); } .kpi.warn .v { color: var(--warn); } .kpi.ok .v { color: var(--ok); }
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow); margin-bottom: 16px; overflow: hidden; }
.card > h3 { margin: 0; padding: 11px 14px; font-size: 14px; border-bottom: 1px solid var(--border); }
.tbl { width: 100%; border-collapse: collapse; }
.tbl th { text-align: left; font-weight: 600; color: var(--muted); font-size: 12px; padding: 8px 10px; border-bottom: 1px solid var(--border); white-space: nowrap; background: var(--surface-2); }
.tbl td { padding: 8px 10px; border-bottom: 1px solid var(--border); vertical-align: top; }
.tbl tr:last-child td { border-bottom: 0; }
.tbl tr.click { cursor: pointer; }
.tbl tr.click:hover td { background: var(--surface-2); }
.tbl tr.bad td:first-child { box-shadow: inset 3px 0 var(--bad); }
.tbl tr.warn td:first-child { box-shadow: inset 3px 0 var(--warn); }
.tbl td.acts { white-space: nowrap; text-align: right; width: 1%; }
.tbl td.acts .btn { display: block; width: 100%; margin: 0 0 4px; }
.empty { padding: 22px; color: var(--muted); text-align: center; }
.st { display: inline-block; padding: 1px 8px; border-radius: 999px; font-size: 12px; background: var(--surface-2); border: 1px solid var(--border); white-space: nowrap; }
.st.s-new { background: var(--info-soft); border-color: transparent; color: var(--info); }
.st.s-work { background: var(--warn-soft); border-color: transparent; color: var(--warn); }
.st.s-wait { background: var(--surface-2); color: var(--muted); }
.st.s-done { background: var(--ok-soft); border-color: transparent; color: var(--ok); }
.st.s-rej { background: var(--bad-soft); border-color: transparent; color: var(--bad); }
.due-bad { color: var(--bad); font-weight: 600; }
.btn { border: 1px solid var(--border); background: var(--surface); border-radius: 8px; padding: 5px 11px; cursor: pointer; font-size: 13px; white-space: nowrap; }
.btn:hover { border-color: var(--muted); }
.btn.pri { background: var(--accent); border-color: var(--accent); color: #fff; }
.btn.ok { color: var(--ok); border-color: color-mix(in srgb, var(--ok) 40%, var(--border)); }
.btn.bad { color: var(--bad); border-color: color-mix(in srgb, var(--bad) 40%, var(--border)); }
.btn[disabled] { opacity: .5; cursor: default; }
.btn + .btn { margin-left: 6px; }
.search { border: 1px solid var(--border); border-radius: 8px; padding: 6px 10px; background: var(--surface); min-width: 220px; }

/* мобільні картки таблиць */
.rows-m { display: none; }
.rowc { border-bottom: 1px solid var(--border); padding: 10px 12px; }
.rowc .t { font-weight: 600; }
.rowc .kv { display: flex; flex-wrap: wrap; gap: 4px 12px; color: var(--muted); font-size: 13px; margin-top: 3px; }
.rowc .a { margin-top: 8px; }

/* потік */
.flow { width: 100%; height: auto; display: block; }
.flow .node rect { fill: var(--surface); stroke: var(--border); }
.flow .node.hot rect { stroke: var(--bad); stroke-width: 2; }
.flow .node text { fill: var(--text); font-size: 13px; }
.flow .node .cnt { fill: var(--muted); font-size: 11px; }
.flow .edge { fill: none; cursor: pointer; }
.flow .elabel { font-size: 11px; font-weight: 700; cursor: pointer; }
.flow .elabel rect { fill: var(--surface); stroke: currentColor; }
.legend { display: flex; gap: 14px; flex-wrap: wrap; font-size: 12px; color: var(--muted); padding: 8px 14px; border-top: 1px solid var(--border); }
.legend i { display: inline-block; width: 18px; height: 3px; border-radius: 2px; vertical-align: middle; margin-right: 5px; }

/* ефект */
.eff { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 16px; padding: 14px; }
.eff label { display: block; font-size: 13px; margin-bottom: 9px; }
.eff label span { display: block; color: var(--muted); font-size: 11px; }
.eff input { width: 110px; border: 1px solid var(--border); border-radius: 6px; padding: 3px 7px; background: var(--surface-2); }
.big { font-size: 30px; font-weight: 800; color: var(--accent); }
.formula { color: var(--muted); font-size: 12px; font-family: ui-monospace, Menlo, monospace; }

/* шухляда */
.drawer-bg { position: absolute; inset: 0; background: rgba(20,18,17,.18); z-index: 5; }
.drawer { position: absolute; top: 0; right: 0; bottom: 0; width: min(640px, 100%); background: var(--surface); border-left: 1px solid var(--border); z-index: 6; overflow-y: auto; padding: 18px 20px 40px; box-shadow: -8px 0 30px rgba(0,0,0,.08); }
.drawer .x { position: absolute; top: 12px; right: 14px; border: 0; background: none; font-size: 22px; cursor: pointer; color: var(--muted); }
.drawer h2 { margin: 0 30px 4px 0; font-size: 18px; }
.meta { display: grid; grid-template-columns: 120px 1fr; gap: 4px 10px; font-size: 13px; margin: 12px 0; }
.meta b { color: var(--muted); font-weight: 500; }
.tl { border-left: 2px solid var(--border); margin: 8px 0 0 6px; padding-left: 14px; }
.tl .e { position: relative; margin-bottom: 10px; font-size: 13px; }
.tl .e::before { content: ""; position: absolute; left: -20px; top: 6px; width: 10px; height: 10px; border-radius: 50%; background: var(--surface); border: 2px solid var(--muted); }
.tl .e.auto::before { border-color: var(--info); } .tl .e.agent::before { border-color: var(--accent); } .tl .e.human::before { border-color: var(--ok); }
.tl .e small { color: var(--muted); display: block; }
.lane { width: 100%; border-collapse: collapse; font-size: 12px; margin-top: 8px; }
.lane th { position: sticky; top: 0; background: var(--surface-2); padding: 6px; border-bottom: 1px solid var(--border); font-weight: 600; text-align: left; }
.lane td { padding: 5px 6px; border-bottom: 1px dashed var(--border); vertical-align: top; }
.lane td.t { color: var(--muted); white-space: nowrap; }
.lane .ev { background: var(--surface-2); border: 1px solid var(--border); border-radius: 6px; padding: 4px 6px; }

/* чат */
.ch { display: flex; align-items: center; gap: 8px; padding: 10px 14px; border-bottom: 1px solid var(--border); }
.ch b { font-size: 14px; } .ch small { color: var(--muted); display: block; font-size: 12px; }
.ch .sp { flex: 1; }
.msgs { flex: 1; overflow-y: auto; padding: 14px; display: flex; flex-direction: column; gap: 10px; }
.m { max-width: 88%; padding: 8px 12px; border-radius: 12px; white-space: pre-wrap; word-wrap: break-word; }
.m.user { align-self: flex-end; background: var(--accent); color: #fff; border-bottom-right-radius: 4px; }
.m.assistant { align-self: flex-start; background: var(--surface-2); border: 1px solid var(--border); border-bottom-left-radius: 4px; }
.m.event { align-self: center; font-size: 12px; color: var(--muted); background: none; padding: 0 6px; text-align: center; }
.m .acts { margin-top: 8px; display: flex; gap: 6px; flex-wrap: wrap; }
.m .nav-link { margin-top: 6px; font-size: 12px; }
.typing { align-self: flex-start; color: var(--muted); font-size: 13px; padding: 4px 12px; }
.sugg { display: flex; gap: 6px; flex-wrap: wrap; padding: 0 12px 8px; }
.sugg button { border: 1px dashed var(--border); background: none; border-radius: 999px; padding: 3px 10px; font-size: 12px; cursor: pointer; color: var(--muted); text-align: left; }
.sugg button:hover { color: var(--text); border-color: var(--muted); }
.composer { display: flex; gap: 8px; padding: 10px 12px; border-top: 1px solid var(--border); padding-bottom: max(10px, env(safe-area-inset-bottom)); }
.composer textarea { flex: 1; resize: none; border: 1px solid var(--border); border-radius: 10px; padding: 8px 10px; background: var(--surface-2); min-height: 40px; max-height: 140px; }
.att { display: flex; align-items: center; gap: 8px; padding: 6px 12px 0; font-size: 12px; color: var(--muted); }
.att img { width: 44px; height: 44px; object-fit: cover; border-radius: 6px; border: 1px solid var(--border); }
.att span { flex: 1; }
.composer .clip { padding: 5px 9px; align-self: flex-end; }
.welcome { color: var(--muted); font-size: 13px; padding: 4px 2px; }

/* модалки, тости */
.modal-bg { position: fixed; inset: 0; background: rgba(20,18,17,.35); z-index: 20; display: grid; place-items: center; padding: 16px; }
.modal { background: var(--surface); border-radius: 12px; padding: 18px; width: min(420px, 100%); box-shadow: 0 20px 60px rgba(0,0,0,.25); }
.modal h3 { margin: 0 0 12px; font-size: 16px; }
.modal label { display: block; font-size: 13px; color: var(--muted); margin-bottom: 10px; }
.modal input, .modal select, .modal textarea { display: block; width: 100%; margin-top: 4px; border: 1px solid var(--border); border-radius: 8px; padding: 7px 9px; background: var(--surface-2); color: var(--text); }
.modal .row { display: flex; justify-content: flex-end; gap: 8px; margin-top: 14px; }
.tour ol { padding-left: 20px; margin: 0; max-height: 60vh; overflow-y: auto; }
.tour li { margin-bottom: 12px; }
.tour li > div { display: inline-block; width: calc(100% - 90px); vertical-align: top; font-size: 13px; }
.tour li > div span { color: var(--muted); }
.tour li .btn { float: right; }
.tour li.cur b { color: var(--accent); }
.toast { position: fixed; left: 50%; bottom: 22px; transform: translateX(-50%); background: var(--text); color: var(--surface); padding: 9px 16px; border-radius: 10px; z-index: 30; max-width: min(560px, calc(100% - 32px)); box-shadow: 0 6px 24px rgba(0,0,0,.2); }
.toast.err { background: var(--bad); color: #fff; }

/* вхід */
.login { min-height: 100dvh; display: grid; place-items: center; padding: 16px; }
.login .box { background: var(--surface); border: 1px solid var(--border); border-radius: 14px; padding: 26px; width: min(760px, 100%); box-shadow: var(--shadow); }
.login h1 { margin: 0 0 4px; font-size: 22px; }
.login p { color: var(--muted); margin: 0 0 16px; }
.people { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 10px; }
.person { text-align: left; border: 1px solid var(--border); background: var(--surface-2); border-radius: 10px; padding: 12px; cursor: pointer; }
.person:hover { border-color: var(--accent); }
.person b { display: block; } .person small { color: var(--muted); }

.mobile-only { display: none; }
@media (max-width: 1100px) { :root { --chat-w: 340px; } .body { grid-template-columns: 180px minmax(0, 1fr) var(--chat-w); } }
@media (max-width: 860px) {
  .shell { grid-template-rows: 52px auto 1fr; }
  .body { display: contents; }
  .nav { border-right: 0; border-bottom: 1px solid var(--border); display: flex; gap: 4px; overflow-x: auto; padding: 6px 8px; }
  .nav h4, .nav details { display: none; }
  .nav button { width: auto; white-space: nowrap; }
  .chat { position: fixed; inset: 0; z-index: 15; display: none; border: 0; }
  .chat.open { display: flex; }
  .resize { display: none; }
  .mobile-only { display: inline-flex; }
  .fab { position: fixed; right: 16px; bottom: max(16px, env(safe-area-inset-bottom)); z-index: 10; width: 54px; height: 54px; border-radius: 50%; border: 0; background: var(--accent); color: #fff; font-size: 24px; box-shadow: 0 6px 20px rgba(0,0,0,.2); align-items: center; justify-content: center; }
  .panel { padding: 14px 16px 90px; }
  .tbl-wrap .tbl { display: none; }
  .rows-m { display: block; }
  .demo-tag { display: none; }
  .who small { display: none; }
  .top { gap: 6px; padding: 0 10px; }
  .top .btn { padding: 5px 8px; }
  .top .lbl { display: none; }
  .logo b { display: none; }
  .eff { grid-template-columns: 1fr; }
  .drawer { width: 100%; }
}